Insights for MSPs.
Practical pieces on MSP automation, AI, and the work our customers are getting off their techs' plates.
What's new: client dashboards, test tickets, 27 integrations
This week, Neo builds one client health dashboard from all your tools for the office wall, lets you test an agent on a ticket you write, and connects to 27 more tools.
What's new: dashboards, Slack, help desk notes, 30 integrations
This week, Neo builds dashboards of your data on request, works with your technicians in Slack, takes notes on help desk calls, and connects to 30 more tools.
Neo Agent Brings Its AI Service Desk Workforce to the Pax8 Marketplace
MSPs can now trial and buy Neo Agent through their existing Pax8 billing relationship.
How Plus 1 Technology Gave Its Technicians Back Two Full-Time Roles' Worth of Time with Neo
A year after rolling out Neo, Plus 1 Technology saves roughly two full technicians' worth of time every day, and ticket triage takes about two minutes instead of 15.
What's new: savings, after-hours calls, 17 integrations
This week, Neo starts showing what it saves you in money, handles after-hours calls with their own rules, and connects to 17 more tools.
Your phone agent now knows when you're closed
Give each phone number separate instructions for nights, days you don't work and public holidays. Send emergencies to on-call and let everything else wait for the morning.
Neo Agent Appoints Dana Liedholm as Chief Marketing Officer to Lead MSP Channel Growth
Accomplished channel marketing executive joins AI innovator to accelerate brand awareness, partner growth, and market expansion.
Release Note | September 2026
Three months of shipping in one note: Insights now names the recurring problems your technicians still resolve by hand and prices them, agents post into Teams channels and read the post you mention them under, and a rebuilt integration layer means several new integrations a week.
Neo Agent is Now SOC 2 Type 2 Compliant
An independent SOC 2 Type 2 audit confirms Neo Agent's security controls have operated effectively across a full review period, audited under the AICPA SOC 2 framework and monitored continuously by Oneleet.
Release Note | June 2026
This month's release puts Neo in front of your clients for the first time, with a white-label end-user Teams bot, Long-Term Memory, and a new Kaseya VSA X integration, plus upgrades across dispatch, agent reliability, and triage.
Release Note | May 2026
This month's release is one of our largest yet — two major integrations (ServiceNow and Confluence Cloud), Agent Memory in early access, and significant upgrades across dispatch, Microsoft 365, workflows, and the public API.
What High Performing MSPs Do Differently
High-performing MSPs don’t win by adding more tools. They win by designing operations as systems. This guest post from MSP360 explores the practical differences in operations, security, backups, and service delivery.
What Is Unified IT Management? Definition & Benefits
Learn what unified IT management means, how it differs from IT operations management, and why cloud-based workflow automation is becoming the new standard for MSPs and IT teams.
PSA vs RMM: What’s the Difference?
Understand the key differences between PSA and RMM tools, how they work together, and why both are essential for MSP service delivery.
What Is RMM Patch Management?
Learn what RMM patch management is, how it automates system updates for MSPs, and why it’s essential for security, compliance, and operational efficiency.
AI for MSPs: Why Most Solutions Fail and What Actually Works
Everyone is talking about AI for MSPs - but most solutions stop at recommendations. This guide explains why executional AI matters, where traditional automation failed, and how MSPs can use AI to scale without burnout.
RMM Agent for IT Management - How It Works and Why MSPs Use It
Learn how an RMM agent for IT management works, what it does, and why MSPs rely on RMM agents to monitor, patch, and manage endpoints at scale.
Why Do IT Support Teams Get Bad Reviews?
Explore the underlying reasons why IT support teams often receive negative feedback despite their best efforts, and discover strategic solutions to bridge the satisfaction gap.
MSP Software for Project Management - Complete Guide
Learn what MSP project management software is, how it supports onboarding, migrations, and compliance work, and why automation is essential for modern IT project delivery.
AI for Kaseya: Neo as the Ultimate Orchestration Layer
Unlock the power of AI for Kaseya. Discover how Neo acts as an AI orchestrator, connecting IT Glue, Datto RMM, and Autotask to elevate MSP efficiency.
Autotask AI Integration: Smarter MSP Workflows with Neo Agent
Autotask AI integration with Neo Agent automates triage and resolution, improves SLAs, and scales MSP operations with less effort.
Automated Ticket Triage for MSPs
Discover how automated ticket triage is revolutionizing MSP support operations with NeoAgent's intelligent solution for Connectwise and Automate.
How can AI increase revenue for MSPs? A Proven Strategy That Generates Real Results
Discover how AI is transforming MSP profitability with proven strategies that generate measurable revenue increases. Learn practical implementation steps and real-world applications.
AI for Pax8: Revolutionizing Microsoft 365 License Management for MSPs
Discover how AI for Pax8 transforms Microsoft 365 license management from a manual burden into an automated, intelligent process that saves MSPs time, reduces costs, and improves client satisfaction.
AI for ConnectWise: 10 Essential Workflows That Revolutionize MSP Operations
Discover how AI for ConnectWise boosts MSP efficiency by 45%. Learn 10 powerful AI-driven workflows that transform service delivery and increase profitability in 2025.
IT Automation Tools | Revolutionising MSP Operations
Discover how Neo Agent's AI-powered IT automation tools are helping MSPs save time, reduce costs, and deliver superior service.