FEATURES

What Neo can do for your MSP.

A compact view of the things Neo handles today. More shipping every month.

Neo analyzes incoming tickets and assigns the right Type, Subtype, Item, Priority, and Urgency. No manual sorting.

Reads your docs and ticket history, suggests or executes fixes. Reduces response times and first-contact resolution rate.

Handles intake, triage, routing, and resolution for Tier 1. Scale support without replacing your existing tools.

Interacts with your M365 environments to provision or deprovision users end-to-end.

Searches your RMM for the most relevant scripts and runs them against the ticket.

Neo understands each technician's expertise, availability, and workload to dispatch tickets intelligently.

Identifies related or duplicate tickets and merges them to keep your PSA clean.

Reviews tickets against your criteria, usually post-completion, and grades them on a configurable scale.

Sentiment analysis across tickets and conversations, rolled up per client or per ticket.

Handles incoming calls with natural language, opens PSA tickets, records, and validates callers.

Crafts context-aware messages from your instructions and PSA entity data. Relevant, personalized, on-brand.

…and more features shipping every month.

Ready to see Neo on your tickets?

14-day free trial. No credit card. Live in two hours.