Features

Neo instantly analyzes incoming tickets and automatically assigns the appropriate Type, Subtype, Item, Priority, and Urgency, eliminating manual sorting and data entry.

Neo suggests solutions based on your internal documentation (i.e from ITGlue or Hudu) and past ticket data, accelerating resolution times and improving first-time fix rates.

Neo is able to interact with external M365 environments to automate the process of onboarding or offboarding users

Based on a given ticket, Neo can search through scripts in your RMM to find the most relevant ones to execute to try and resolve the issue

Neo understands the expertise, availability and workload of each technician so that it can intelligently dispatch tickets to techs

If multiple tickets get created that seem related to each other, Neo can grab and merge them together to prevent unnecessary noise in the PSA

Based on some criteria, Neo can QA tickets (usually post completion) according to some suggested scale

Neo can look at things such as sentiment to generate a report across a range of tickets about customer sentiment

Neo Phone Agent handles incoming calls using natural language, manages PSA tickets, records calls, analyzes sentiment, and validates callers.

Neo leverages AI to craft intelligent, context-aware messages based on your specific instructions and PSA entity data, ensuring every message is relevant and personalized.