Endpoints, fixed before your techs see the alert.
Neo reads Datto RMM alerts, runs the right script on the right endpoint, and closes the ticket, without a tech ever touching it.
What Neo does with Datto RMM.
Alert triage
Ingests Datto RMM alerts, correlates them with PSA tickets, and classifies the issue before a human opens the queue.
Finds the right script
Searches your Datto component library for the closest match, runs it on the affected endpoint.
Fix and close
Executes remediation, verifies the fix, posts the outcome back to the PSA, closes both ticket and alert.
Concrete work Neo handles in Datto RMM.
Low disk remediation
Runs cleanup, clears caches, validates free space before closing. Your techs never see it.
Service restarts
Detects a failed service, restarts it, verifies uptime, raises a ticket only if it fails again.
Quiets the queue
Groups related alerts across endpoints into a single incident. No more ten tickets for the same storm.
Agent offline
Checks the last-seen timestamp, cross-references the site status, and opens a focused ticket when needed.
Live in under an hour.
Connect, configure, go. No code, no long implementation.
Connect Datto RMM
Authenticate with a Datto API account. Scope per-site or across the tenant as you prefer.
Map components
Neo indexes your Datto components and scripts. You mark which ones are safe to autorun.
Go live
Test mode first, then let Neo remediate low-risk alerts autonomously. Hours, not weeks.
Questions about the Datto RMM integration.
Does Neo use my custom Datto components?+
Yes. Your script library is the source of truth. Neo picks what you've already built and ran before.
Can Neo bulk-remediate across sites?+
Yes. When an alert pattern repeats across endpoints, Neo groups and acts, with one ticket and one resolution.
What if a script fails?+
Neo escalates with the script output, the endpoint details, and a pre-drafted next step for your tech.
Ready to wire up Datto RMM?
14-day free trial. No credit card. Live in under an hour, right inside your stack.