Reduce repetitive support workload, improve response times, and scale your helpdesk without adding headcount. Neo Agent automates triage, routing, and Level 1 support tasks using your existing PSA and RMM tools.
Most helpdesks spend too much time on repetitive tickets that slow down response times and pull technicians away from more valuable work.
Neo Agent acts as a digital Level 1 technician, helping MSPs and IT teams automate routine support workflows while keeping their existing stack in place.
Integrate Neo Agent with your PSA, RMM, and documentation tools to give it the context needed to process support requests accurately.
Neo categorises, prioritises, and routes incoming helpdesk tickets automatically based on ticket context, urgency, and rules.
Set Neo up to handle routine Level 1 tasks such as resets, checks, remediation actions, and onboarding workflows.
Review outcomes, optimise workflows, and expand automation into more helpdesk processes over time.
This is ideal for teams that:
Clear, consistent ticket data improves automation quality and helps Neo make better routing and resolution decisions.
Define when tickets should be automated, escalated, or held for technician review.
Accurate documentation improves the reliability of automated actions and decisions.
Successful helpdesk automation depends on clear workflows and confidence from the technicians using it.
Related solutions include service desk automation and automated ticketing system with AI.
