Helpdesk automation that ships in two hours.
Neo automates the 70% of helpdesk tickets that are the same 15 things, password resets, onboarding, MFA unlocks, printer queues, inside your PSA, alongside your techs.
Most helpdesk time is spent on the same handful of repetitive tickets. Neo reads the request, checks your documentation, runs the fix, and closes the loop. Your techs see time entries and resolution notes written the way they would write them.
No rip-and-replace. Neo runs alongside your PSA, RMM, docs, and Microsoft stack. No automation engineer required.
What Neo does.
Every ticket classified correctly
Type, subtype, priority, urgency, and client. Learned from your tickets, not a template.
Right tech, right now
Assigns based on tech calendars, skillsets, and current workload, not round-robin.
Closes the loop
Password resets, MFA unlocks, mailbox permissions, printer queues, stale DHCP. End-to-end.
Keeps work on-standard
Reviews completed tickets against your criteria. Flags misses before the customer does.
Live in two hours.
Connect, configure, go. No code, no long implementation, no automation engineer required.
Connect your PSA
ConnectWise, Autotask, HaloPSA, OAuth in minutes. Neo ingests your ticket history overnight.
Pick the first playbooks
Neo gives you a ranked Insights Report of top automation opportunities by hours burned.
Go live
Test mode first, then propose-only, then autonomous for the work you trust.
Numbers our MSPs report back.
Common questions.
Do we need an automation engineer?+
No. Configure Neo in plain English. No scripts to write, no workflows to maintain.
Which tools do you integrate with?+
ConnectWise, Autotask, HaloPSA, Kaseya, SuperOps, NinjaOne, Datto, N-able, IT Glue, Hudu, Microsoft 365, Pax8, plus a Generic API tool for anything else.
What stays under technician control?+
Everything you want. Set None / Read / Write per tool and Propose / Autonomous per action. Every action is logged and reversible.
Ready to run this with Neo?
14-day free trial. No credit card. Live in two hours.