Grow margins while you scale. Neo Agent helps MSPs automate ticket triage, routing, onboarding, and repetitive Level 1 support tasks using the PSA, RMM, and documentation tools they already use.
MSP automation software helps managed service providers reduce manual workload across service delivery by automating repetitive, process-driven tasks.
Neo Agent works as an automation layer across your existing stack, helping your team handle more tickets, improve response times, and increase operational efficiency without adding headcount at the same rate.
Neo Agent can act as an MSP core agent within your business, sitting across your PSA, RMM, and documentation platforms to execute repetitive Level 1 workflows automatically.
Rather than replacing your existing MSP software, Neo enhances it by triaging tickets, routing work, executing checks, and supporting faster resolution across your service desk operations.
Connect your PSA, RMM, and documentation tools so Neo can operate within your existing MSP workflows.
Neo categorises, prioritises, and routes incoming tickets automatically based on urgency, context, and workflow rules.
Configure Neo to handle repetitive Level 1 tasks such as resets, checks, onboarding steps, and remediation workflows.
Review performance, optimise guardrails, and expand automation across more MSP service delivery workflows over time.
Neo is ideal for MSPs that:
Start with repetitive, high-volume MSP workflows where automation can deliver the fastest operational gains.
Approval rules and workflow controls help ensure automation remains safe, predictable, and auditable.
Up-to-date documentation improves the reliability of automated actions and decisions.
The greatest value comes from using automation to increase service capacity without increasing headcount at the same rate.
Looking for platform-specific details? Explore ConnectWise, Autotask, and Datto RMM integrations.
