IT Glue, powering every ticket.
Neo reads your IT Glue documentation, passwords, and configurations before acting. Resolutions match your standards because they come from your documentation.
What Neo does with IT Glue.
Policy-aware resolutions
Neo reads client-specific 2FA rules, onboarding templates, and approved software before acting.
Config-aware actions
Pulls configurations, assets, and documentation when the ticket mentions them.
Your runbooks, executed
Reads the documented steps for a class of ticket and runs them end-to-end.
Concrete work Neo handles in IT Glue.
Per-client onboarding
Neo reads the client's flexible asset for onboarding, applies the right groups, licenses, and device profile.
Scoped password access
Retrieves credentials through IT Glue's secure model, respects RBAC, logs every access.
Keeps docs current
When Neo makes a change, it can update the related IT Glue record so your documentation stays current.
Live in under an hour.
Connect, configure, go. No code, no long implementation.
Connect IT Glue
API key with scoped permissions. Neo inherits your IT Glue roles.
Map flexible assets
Neo indexes your companies, configurations, flexible assets, and passwords folders.
Go live
Test mode first. Then let Neo read before every resolution to keep work on-standard.
Questions about the IT Glue integration.
Is my IT Glue data secure?+
Yes. Neo authenticates via API key, respects IT Glue's permissions model, and logs every access. Per-tenant isolation, SOC 2 Type I complete.
Can Neo write to IT Glue?+
Only with Write permission. Set None / Read / Write per module and per flexible asset type.
How does Neo use our documentation?+
As source of truth. Neo reads the runbook, policy, or configuration before acting, which keeps work consistent and auditable.
Ready to wire up IT Glue?
14-day free trial. No credit card. Live in under an hour, right inside your stack.