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Compare/Neo vs Rewst

Neo vs Rewst

“Neo is basically like the person that we were missing when we had Rewst.”
MSP owner who used Rewst

Rewst runs the workflows you build. Neo works the ticket.

Rewst is an RPA automation platform for MSPs that have an automation engineer. Neo is for MSPs that want the work done without hiring one: AI agents read the ticket and the client's SOP, ask the end user for anything missing, then fix it in Microsoft 365, the RMM and the PSA.

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01Side by side
Compare
Neo
Rewst
How the work is automated
AI agents decide each step at run time from a plain-English procedure. Fixed-step workflows when you want them.
Workflows built in advance on a canvas, with Jinja for logic. An AI assistant drafts workflows from a prompt.
Who builds it
Anyone on the service desk
Usually a dedicated automation engineer or an outside partner
When information is missing
Neo asks the end user in the ticket, Teams or Slack
A form collects it before the run
Triage, dispatch and L1 resolution
Built in, with templates
Possible with custom builds
Integrations
Many native integrations, and we are adding more quickly
90+ native, plus custom integrations from an OpenAPI spec
Control
Governance layer: integrations per agent, read only or read/write, Technician-in-the-Loop approvals, a full audit log, test mode
Approval before a workflow change goes live
Trial and terms
14-day free trial, month to month, plans from $500 a month
Pricing on request
How the work is automated
NeoAI agents decide each step at run time from a plain-English procedure. Fixed-step workflows when you want them.
RewstWorkflows built in advance on a canvas, with Jinja for logic. An AI assistant drafts workflows from a prompt.
Who builds it
NeoAnyone on the service desk
RewstUsually a dedicated automation engineer or an outside partner
When information is missing
NeoNeo asks the end user in the ticket, Teams or Slack
RewstA form collects it before the run
Triage, dispatch and L1 resolution
NeoBuilt in, with templates
RewstPossible with custom builds
Integrations
NeoMany native integrations, and we are adding more quickly
Rewst90+ native, plus custom integrations from an OpenAPI spec
Control
NeoGovernance layer: integrations per agent, read only or read/write, Technician-in-the-Loop approvals, a full audit log, test mode
RewstApproval before a workflow change goes live
Trial and terms
Neo14-day free trial, month to month, plans from $500 a month
RewstPricing on request

This comparison is based on public information and what MSPs told us, as we assessed it on October 8, 2026. Rewst may have updated its website since then. See something out of date? Tell us.

02FAQ

Neo and Rewst, explained.

Can I keep Rewst?+

Yes. Neo's Rewst Flow Launcher triages the ticket, collects what the flow needs from the end user, and starts your Rewst flow. Many MSPs start this way, then build new automation in Neo.

Do I have to rebuild what I built in Rewst?+

No. Keep the flows that work and call them from Neo. When you want to move one, our team maps it to a Neo agent with you.

Rewst has AI now. What is the difference?+

Rewst's AI helps you build and run workflows when you ask. Neo's agents start on their own when a ticket arrives, and work it end to end inside the limits you set.

What does Neo cost?+

Pilot is $500 a month for 2,500 credits, Starter $1,300 for 10,000, Growth $2,340 for 20,000. A run costs 1 to 3 credits however many API calls it makes.

See Neo on your own tickets.

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