NeoNeo Agent
Book a demoStart free trial
Compare/Neo vs Zofiq

Neo vs Zofiq

“You need to have another tool that does the actual workflows and resets.”
ConnectWise MSP that evaluated Zofiq

Zofiq triages your ConnectWise tickets. Neo also does the work behind them.

Both read the tickets in your ConnectWise PSA. The difference shows after triage. Neo connects deep into Microsoft 365, your RMM, your documentation and your license distributor, so it can onboard a new user, offboard a leaver or reset a password, and then close the ticket. Run the assessment below on your own tickets and see for yourself.

Book a demoStart 14-day trial
01The side-by-side assessment

Take 20 recent tickets from your own ConnectWise board and ask each vendor to show you these, live. The Zofiq column is what its product page (sold as ConnectWise AI Agents) lists.

Compare
Neo
Zofiq product page
Set type, subtype, priority and agreement on a new ticket
Yes
Listed (Triage Agent)
Write its reasoning into the ticket for the technician
Yes
Not stated
Onboard a new user: create in Microsoft 365, license, groups, mailbox
Yes
Not listed
Offboard a leaver: block sign-in, convert mailbox, remove licenses
Yes
Not listed
Reset a password or MFA after verifying the end user
Yes
Not listed
Buy or cancel a license through Pax8, Sherweb, Ingram Micro or D&H
Yes
Not listed
Run a script on an endpoint or on-premises AD through your RMM
Yes: ConnectWise RMM, Automate, NinjaOne, Datto RMM, N-able
ConnectWise RMM named; no third-party RMM named
Follow the client's SOP from IT Glue or Hudu
Yes
ITBoost named; IT Glue and Hudu not named
Ask the end user for missing details in Teams or Slack
Yes
Not listed
Dispatch by skills, workload and calendar
Yes
Routing listed
Require a technician's approval before a high-impact action
Yes, per action you choose
Not stated
Read only or read/write, set per integration, with a full audit log
Yes
Not stated
Works on ConnectWise PSA on-premises
Yes
Not stated
Free trial and month-to-month terms
14 days, month to month
Not published
Set type, subtype, priority and agreement on a new ticket
NeoYes
ZofiqListed (Triage Agent)
Write its reasoning into the ticket for the technician
NeoYes
ZofiqNot stated
Onboard a new user: create in Microsoft 365, license, groups, mailbox
NeoYes
ZofiqNot listed
Offboard a leaver: block sign-in, convert mailbox, remove licenses
NeoYes
ZofiqNot listed
Reset a password or MFA after verifying the end user
NeoYes
ZofiqNot listed
Buy or cancel a license through Pax8, Sherweb, Ingram Micro or D&H
NeoYes
ZofiqNot listed
Run a script on an endpoint or on-premises AD through your RMM
NeoYes: ConnectWise RMM, Automate, NinjaOne, Datto RMM, N-able
ZofiqConnectWise RMM named; no third-party RMM named
Follow the client's SOP from IT Glue or Hudu
NeoYes
ZofiqITBoost named; IT Glue and Hudu not named
Ask the end user for missing details in Teams or Slack
NeoYes
ZofiqNot listed
Dispatch by skills, workload and calendar
NeoYes
ZofiqRouting listed
Require a technician's approval before a high-impact action
NeoYes, per action you choose
ZofiqNot stated
Read only or read/write, set per integration, with a full audit log
NeoYes
ZofiqNot stated
Works on ConnectWise PSA on-premises
NeoYes
ZofiqNot stated
Free trial and month-to-month terms
Neo14 days, month to month
ZofiqNot published

This comparison is based on public information and what MSPs told us, as we assessed it on October 8, 2026. Zofiq may have updated its website since then. See something out of date? Tell us.

02FAQ

Neo and Zofiq, explained.

We already use Zofiq for triage. Why add Neo?+

Triage is where most tickets start, not where the work is. Run Neo next to Zofiq on the tickets Zofiq hands to a technician today, such as new users, leavers and password resets, and count what still needs a human.

Can we trial Neo while Zofiq is running?+

Yes. Test mode writes internal notes only, or run Neo on some clients and Zofiq on others.

How long does a switch take?+

One ConnectWise MSP moved from 1.5 years on Zofiq to Neo in about 11 days, using the same ConnectWise API role.

What does Neo cost?+

Pilot is $500 a month, Starter $1,300, Growth $2,340. 14-day free trial, then month to month.

See Neo on your own tickets.

14-day free trial. No credit card. Live in two hours, alongside your team.

Start my free trialBook a demo