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Compare/Neo vs MSPBots

Neo vs MSPBots

“It can read the ticket and say, this is an L1 thing. With MSPBots, we can't do that.”
MSP that moved its dispatch from MSPBots to Neo

MSPBots shows you the work. Neo does it.

MSPBots is strong at dashboards, KPIs and a point-scored ticket queue. Neo is the AI technician on the other side: it triages, dispatches by reasoning over skills and workload, and resolves the ticket in Microsoft 365, the RMM and the PSA.

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01Side by side
Compare
Neo
MSPBots
Main job
Triage, dispatch and resolution
BI dashboards, KPIs, alerts, a rule-scored ticket queue
Dispatch logic
Reasoning over skills, workload, calendar and ticket history; push or pull
Points and filters set by an admin; technician pulls the next ticket
Ticket resolution
Live today: Microsoft 365, RMM scripts, PSA, onboarding and offboarding
On its roadmap
AI triage
ConnectWise, Autotask, HaloPSA and more
ConnectWise and Autotask
Setup
Plain-English instructions; Neo learns from your past tickets
Rule building; onboarding sessions
Reporting
ROI, Insights and client reports
Deep dashboards and benchmarking
Control
Governance layer: integrations per agent, read only or read/write, Technician-in-the-Loop approvals, a full audit log, test mode
Admin-set rules
Pricing
Plans from $500 a month; a run costs 1 to 3 credits; 14-day free trial, month to month
Modular: BI per data source, $50 per user for the queue, AI credits from $399 a month
Main job
NeoTriage, dispatch and resolution
MSPBotsBI dashboards, KPIs, alerts, a rule-scored ticket queue
Dispatch logic
NeoReasoning over skills, workload, calendar and ticket history; push or pull
MSPBotsPoints and filters set by an admin; technician pulls the next ticket
Ticket resolution
NeoLive today: Microsoft 365, RMM scripts, PSA, onboarding and offboarding
MSPBotsOn its roadmap
AI triage
NeoConnectWise, Autotask, HaloPSA and more
MSPBotsConnectWise and Autotask
Setup
NeoPlain-English instructions; Neo learns from your past tickets
MSPBotsRule building; onboarding sessions
Reporting
NeoROI, Insights and client reports
MSPBotsDeep dashboards and benchmarking
Control
NeoGovernance layer: integrations per agent, read only or read/write, Technician-in-the-Loop approvals, a full audit log, test mode
MSPBotsAdmin-set rules
Pricing
NeoPlans from $500 a month; a run costs 1 to 3 credits; 14-day free trial, month to month
MSPBotsModular: BI per data source, $50 per user for the queue, AI credits from $399 a month

This comparison is based on public information and what MSPs told us, as we assessed it on October 8, 2026. MSPBots may have updated its website since then. See something out of date? Tell us.

02FAQ

Neo and MSPBots, explained.

Can I keep MSPBots for my dashboards?+

Yes. Many Neo customers keep MSPBots for reporting and let Neo triage, dispatch and resolve.

We already use Next Ticket. What changes?+

Your techs can still ask for their next ticket in Teams. The difference is how the ticket is picked: Neo reasons about who should take it. Bring your points sheet and we turn it into Neo's dispatch instructions.

How long does dispatch take to set up?+

Usually one onboarding call of 1 to 2 hours. Neo reads your past tickets first to learn how your desk works.

See Neo on your own tickets.

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