Your next service desk hire is Neo.
Neo handles repetitive service desk work end to end across the entire MSP stack. Start in test mode, set approval rules, and increase autonomy when your team is ready.
It saves us minutes for every single ticket. So this is saving us tens of hours per week.
A technician you brief, not a workflow you build.
No rules engine. No drag-and-drop builder. Write the instructions the way you'd hand a runbook to a new hire, pick the tools Neo can touch, and it works the ticket end-to-end.
Write the brief
Goal, steps, guardrails, in plain English. The onboarding agent here is three lines: check the requester is authorised, read this client's new-user doc in IT Glue, then do the whole thing.
Pick the tools
ConnectWise, IT Glue, Active Directory, Exchange, Microsoft 365. None, Read, or Write, per tool. Neo only touches what you hand it.
Neo works the ticket
It reads the request, follows the client's doc, provisions the user across your stack, and writes the requester back when it's done. Every action logged.
Goal: Complete the onboarding flow
Check the ticket was created or approved by someone authorised to request new users.
Search the “New User” doc in IT Glue for this client to see how we onboard.
Do the whole thing yourself and let the requester know once it’s done.
Neo does the work your techs shouldn't have to.
Take one ticket: "New hire starts Monday, need them fully set up." Here's what the queue looks like today, and what it looks like with Neo on the team.
Neo starts where your techs will actually trust it.
We do not let it loose on day one. Triage and dispatch first. Password resets and onboarding once you trust it. Incidents last, with a tech in the loop.
When something happens, Neo acts.
A ticket lands. An alert fires. A customer replies. Neo picks it up in seconds, reads the full context, and handles it: triage and dispatch, L1 resolution, security alert response, user onboarding, RMM remediation. Escalates to a human only when it should.
Picks up the ticket in seconds. Escalates when it should.
On your cadence, Neo gets ahead of the work.
Every morning, every Friday, the 1st of every month. Neo audits M365 compliance, generates client QBR reports, sweeps for stale tickets and SLA risks, reviews closed tickets for quality and billable time, flags inactive licenses. Work you always meant to do, now done before anyone asks.
Proactive service, without the proactive headcount.
Your techs stay in control.
Neo proposes. Your tech approves. Low-risk work can run on its own once you say so. Every action is logged, reversible, and in plain English.
None, Read, or Write, per tool.
Give Neo write access to Pax8 and read-only on IT Glue. Or no access at all. The Generic API tool scopes down to the endpoint. Change it anytime, nothing breaks.
Neo shows up in Teams. For your team and your clients.
The same Neo that works your tickets meets people where they already are, Microsoft Teams. One side for your technicians, one for your clients' employees.
An AI teammate your techs can just ask.
Beyond notifications and one-tap approvals, your technicians ask Neo to get real work done in Teams: pull their next ticket from the queue, summarize a thread, find the right SOP, log time and reply to the customer, onboard a new starter, or build a report across your PSA, RMM, and docs. Your full MSP toolbox, in chat, with every sensitive action gated on their approval.
Part of your plan. No separate add-on. See how it works →
A branded IT-support bot in every client's Teams.
Put your own branded bot in your clients' Teams, one place for their staff to reach IT. Behind it, a technician or Neo does the work, whichever fits, and the answer comes back in the same chat. It only ever sees that one client, and you pay only for the people who use it.
A usage-based add-on. See how it works →
You don't know what to automate? Let Neo tell you.
Every MSP asks us the same thing, they don't know where to start. Plug Neo into your PSA. We ingest your past tickets, rank your top automation opportunities by hours burned, and map each one to a pre-built template. No scoping, no engineer, no guesswork.
Top automation opportunities
A new kind of automation. Not a bigger rulebook.
Three eras of MSP automation. Neo is the first that handles judgment like a tech does, not just rules.
Scripts
PowerShell and batch. Powerful, opaque, broke silently. One person in the office understood them, and they left three years ago.
FragileRPA & workflow tools
Legacy RPA and workflow tools. More accessible than scripts, but still rule-based, and most MSPs ended up hiring a full-time automation engineer just to build and maintain the workflows. Every edge case, a new rule. Every vendor update, another thing to patch.
RigidNeo
Reads the ticket. Checks similar ones, your playbooks, and your docs. Decides the action. Handles the exception. Works alongside your techs, no automation engineer required. They stay in control, Neo handles the repetition.
IntelligentYour whole stack. Native.
Live integrations across PSA, RMM, documentation, and the tools your techs already use. Don't see yours? New integrations ship in days.
RMM
Documentation
Communication
Scheduling
Customer Success
Cloud & Distribution
Anything else
- Generic API tool
- Any REST endpoint
- OAuth / Key / Basic
- None / Read / Write scopes
Real MSPs. Real numbers.
Specific savings you can take to your leadership team.
"Neo eliminated manual triage and gave us hundreds of hours back every month."
Rob Wenger · Ops, Digacore
"We're a 10-person shop. Neo gave us the coverage of a much bigger MSP, without the payroll."
Mark Luna · Owner, Excellent Networks
"Our dispatcher became our Neo champion. She builds the workflows now."
Mike Shinn · Support Manager, CIO SolutionsSimple pricing. Obvious ROI.
A flat monthly price that pays for itself in hours returned to your team.
14 days. No credit card.
Try for free.
Connect your PSA on day one. Neo ingests your ticket history overnight. On day two, you get a personalized report ranking your top automation opportunities by hours saved.
You probably have one of these.
We already use a legacy RPA tool.+
What if the AI does something wrong?+
How long does setup take?+
Do you work with my stack?+
Is our clients' data safe?+
Give your techs their best hours back.
14-day free trial. No credit card. Live in two hours, alongside your team.