Meet Neo Agent, the AI Copilot for MSPs
Resolve IT tickets faster and boost customer satisfaction-all while reducing team workload.
Neo Agent (“Neo”), the most advanced AI copilot for managed-service providers (MSPs) and IT service desks.
Our AI
Watch how Neo Agent works in less than 3 minutes
Trusted by leading MSPs
Join our growing customer base in adopting AI to improve ticket resolution.
Why Choose Neo Agent?
“Neo” uses AI to solve & automate IT support problems & processes for MSPs, saving time & money.
5 minutes
Time saved handling every ticket
$240/day
Cost saved everyday*
5.3x
Return On Investment (ROI)**
- *based on the average cost of $1.60 per minute of handling a ticket
- **based on the price of Neo’s Pro plan of $1,000/month
Neo Agent can help you automate tasks, retrieve information with a simple prompt
It takes less than 60 seconds to setup a complex automation or perform analysis on your service tickets
Create automations in less than 60 seconds
Whether you need to automate your ticket triage & dispatch process or create an automation to monitor the sentiment of your tickets, Neo can set this up for you with a simple prompt
Perform analysis on your service tickets
Neo can analyse your all your service tickets to allow you to run complex analysis such as understanding who is your most time demanding customer.
Retrieve important documentation quickly
Neo can search through all of your documentation sources, including Hudu, ITGlue, Sharepoint, Confluence & others to get you the information you need.
Neo Pulse gives your customers an intelligent AI-powered support agent they can speak to
Neo Pulse can help customers resolve common issues, create tickets, update tickets and much more so your support technicians don’t have to
Helps collect information to process service requests
Neo Pulse intelligently works with the customer to collect all the necessary information to raise a service request ticket
Troubleshoots common issues with customers
Neo Pulse helps customers resolve common issues by referencing past solutions to issues.
Able to hand over issues to human support agents
Neo Pulse can hand over issues to human support agents with the full context of the customer’s issue so they don’t have to read through many messages.
Neo Agent & Pulse can work together to solve common user management tickets
Customers can raise tickets through Neo Pulse, and Neo Agent can execute actions to solve them
Get started in 3 simple steps
The team who built Neo Agent make it easy for you to integrate and get started, we deliver a personal MS Teams Bot for your organisation with continuous updates
Audit your tickets
Neo will audit all of your existing tickets that have already been resolved by your team in your ITSM solution.
Upload your runbooks
Upload your client runbooks so Neo becomes even better when dealing with specific clients.
Get going
Watch Neo generate human-like resolutions for your tickets, now you have an AI Service desk copilot.
AI for MSPs to empower your service desk
Empower your managed service desk with Copilot, an AI-driven assistant that works alongside your team to provide unparalleled support. Neo’s ability to swiftly navigate through existing tickets and runbooks equips your service desk with the knowledge and insights needed to deliver exceptional service to your clients.
No need to change your workflow
Integrated with popular ITSM tools so you don’t have to change the way you work.
A customer-first approach to slashing mean-time-to-resolution (MTTR)
Neo Agent has your customers need first, so you can focus on growing your business whilst delivering impressive resolution times.
More Customers
Now you can serve more customers, with more capacity.
Lower Cost
At a much lower cost by reducing team workload using AI.
Unbeatable MTTR
Featured Customer Spotlight
Don’t just take our word it! See what other leading MSPs are saying.
2024 AI Update | Lessons Learned from Our AI Journey
PTG's experience with Neo
Established in 2003, The ProActive Technology Group (PTG) specializes in providing information technology services for businesses ranging from ten to five hundred employees. Learn more about PTG here.
In this video, our CEO, Nikhil Sehgal sits down with Russell Burgess, the technical services manager at PTG to understand the impact that Neo has had on PTG’s business.
For more customer spotlight videos, please subscribe to our YouTube channel!
Cyberstreams' experience with Neo
Starting in 1999, Cyberstreams is a leading managed service provider in the Greater Seattle Area. It is 100% committed to making sure business owners have the most reliable and professional IT service. Learn more about Cyberstreams here.
In this video, our CEO, Nikhil Sehgal sits down with Cyberstreams’ CEO, David Henderson to understand the impact that Neo has had on Cyberstreams’ business.
For more customer spotlight videos, please subscribe to our YouTube channel!
Missed our recent webinar with Microsoft?
Don’t worry, you can catch up on this session below.
Supercharging an
MSP's service desk with AI
Neo has been backed by Microsoft since its inception and is one the first production-grade tools to leverage Azure OpenAI for MSPs. In this webinar, Nikhil & Arnaud go over how Neo solves problems for MSPs and uses of it in the real-world, along with a demo!
Speakers:
Nikhil Sehgal, CEO
Arnaud Grandvuinet, Principal Cloud Solution Architect, Microsoft
Our Latest Blogs
Find out more about our thoughts, ideas & future directions for how we think MSPs will work alongside AI in this new paradigm.
AI for MSPs: How NEO Agent Accelerates Ticket Resolution and Workflows
AI Help Desk Solution for MSPs
