Neo Agent LogoNeo Agent

The AI Technician for MSPs that
triages ticketslearns resolutionsperforms tasksknows your PSAknows your RMMcorrects itselfperforms analysis

Frustrated with automation tools that demand scripting and engineers? Neo Agent simplifies automation. Setup workflows in minutes and adjust their logic using natural language. Save time on ticket triaging, dispatch, user onboarding and more.

Trusted by leading MSPs globally

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Real ROI from MSPs like yours

See the measurable impact Neo Agent has delivered for MSPs like yours

87%

User Creation Time Reduction

Cut onboarding tickets from 15 minutes to 2 minutes

$40k+

Annual Savings

MSPs eliminated dedicated triage positions

70%

Invoice Error Reduction

Automated billing and agreement processes

150+

Hours Saved Monthly

Through automated workflows and processes

24/7

Triage Coverage

Never miss tickets again

Case Studies

See the full stories behind these results

Set up workflows in under 60 seconds

Neo Agent is a new type of automation platform that allows you to create powerful automation workflows without code. Start with our templates and customize them using natural language.

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Incoming Ticket

Disk Space Alert: 90% Full

Sarah's computer is running out of storage space and needs an upgrade.

Neo's Custom Instructions

When disk space > 85% full, send a nice message offering an SSD upgrade for $389

AI that generates revenue for MSPs

You can use Neo to automatically identify revenue opportunities from support tickets and generate messages to send to your clients. This type of workflow can be configured using our Build Message action.

No, you don't need automation engineers

Neo Agent transforms how MSPs handle automation, removing the need for automation engineers and complex RPA tools.

The Old Way

  • Hire specialized automation engineers
  • Purchase expensive RPA tools
  • Spend months building workflows
  • Maintain complex automation scripts
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The Transition

Replace your automation stack with an intelligent agent that understands your business context and adapts to your needs.

The New Way

  • No automation engineers needed
  • Simple workflow creation
  • Spend less time building workflows
  • Adjust workflow logic easily using natural language

Neo is the first truly agentic AI solution for MSPs

Neo reasons, plans, and executes tasks, adapting to new situations and solving problems without constant human guidance or explicitly defined workflow rules.

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These are just a few examples of how Neo reasons across specific use-cases

Powerful features for modern MSPs

Streamline your operations with our advanced automation tools designed specifically for MSP workflows

Setup Workflows in Minutes

Create powerful automations quickly with intuitive design. No engineers or complex scripting required—just simple setup.

Adjust Workflows with Plain English

Modify workflows using plain language. No coding skills needed—simply tell Neo Agent what to do and it adjusts automatically.

Handle Nuanced MSP Scenarios

Expertly manage complex situations like network mapping and multilingual ticket processing with attention to detail.

Seamlessly integrate with your tools

Neo Agent connects with the typical MSP tech stack to provide a unified workflow automation experience

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Ready to transform your MSP?

Join the leading MSPs already using Neo Agent to streamline operations, reduce workloads, and improve customer satisfaction.