Simple monthly pricing. Guaranteed to work.
If Neo doesn't work for your MSP, you get your money back.
- Monthly credits2,500
- Effective price per creditDrops as you move up. Bigger plans cost less per credit.$0.20
- Tickets automatedEstimated, actual varies by ticket complexity.~750
- Engineer hours saved / moEstimated, actual varies by ticket mix and complexity.64 hrs
- Dedicated Microsoft Teams support✕
- End-user support botper active userfrom $100 / mo
- Neo Phone Agentinbound call handling+$300 / mo
- Monthly credits10,000
- Effective price per creditDrops as you move up. Bigger plans cost less per credit.$0.13
- Tickets automatedEstimated, actual varies by ticket complexity.~3,000
- Engineer hours saved / moEstimated, actual varies by ticket mix and complexity.257 hrs
- Dedicated Microsoft Teams supportA private Teams channel with the Neo team.✓
- End-user support botper active userfrom $100 / mo
- Neo Phone Agentinbound call handling+$300 / mo
- Monthly credits20,000
- Effective price per creditDrops as you move up. Bigger plans cost less per credit.$0.12
- Tickets automatedEstimated, actual varies by ticket complexity.~6,000
- Engineer hours saved / moEstimated, actual varies by ticket mix and complexity.513 hrs
- Dedicated Microsoft Teams supportA private Teams channel with the Neo team.✓
- End-user support botper active userfrom $100 / mo
- Neo Phone Agentinbound call handling+$300 / mo
- Monthly credits20,000+
- Effective price per creditDrops as you move up. Bigger plans cost less per credit.Lowest
- Tickets automatedEstimated, actual varies by ticket complexity.Unlimited
- Engineer hours saved / moEstimated, actual varies by ticket mix and complexity.Unlimited
- Dedicated Microsoft Teams supportA private Teams channel with the Neo team.✓
- End-user support botper active userfrom $100 / mo
- Neo Phone Agentinbound call handling+$300 / mo
Add-ons for phone and Teams.
Optional, and priced separately from your credits.
End-user support bot for Teams
Put an IT support bot in your clients' Microsoft Teams, under your brand. It answers the routine questions and opens tickets for the rest.
$3 above 200 users. From $100/month. Separate from credits.
- Only pay for staff who actually use it
- Troubleshoots, reads screenshots, writes clean tickets
- Only sees that client's data, safe for their staff
Neo Phone Agent
An AI agent that answers inbound client calls, verifies the caller, and opens or updates PSA tickets while you sleep.
Flat add-on to any plan.
- Answers inbound calls 24/7 or after hours
- Verifies the caller and opens PSA tickets
- Recordings, transcripts, and sentiment attached
MSPs are already saving thousands a month.
Specific savings you can take to your leadership team.
“It pretty much eliminated having to have a full time receptionist doing triage. The first time you show it to people, it's amazing.”Read case study →
“It saves us tens of hours per week. Neo does user creation in 2 minutes vs 10–15 minutes manually. It helps us eliminate errors because it does the same thing every time.”Read case study →
“Our response times and ticket throughput is definitely improving because of Neo. It saved 60 to 70% of the number of invoices we get otherwise.”Read case study →
Pricing, explained.
How does credit-based pricing work?+
Each plan comes with a monthly credit limit. Credits are consumed as Neo works, triage, dispatch, resolutions, onboardings. Ticket counts are an estimation based on average credit usage across our customer base. The effective price per credit drops as you move up plans. Pilot is the easiest way in, and higher plans give you more automation per dollar.
How is the end-user Teams bot priced?+
The branded end-user support bot is a separate add-on billed per active user, not from your credits: $4 / active user for the first 200, $3 above 200, with a $100/month minimum. An active user is an employee who sends the bot 2 or more messages in a month, pooled across all your clients. It starts with a 14-day free trial.
How is the end-user bot different from a chat or helpdesk tool?+
Most end-user chat tools are billed per seat and still route every request to a human. Neo's bot is wired into the same automation that resolves and closes your tickets, so it answers routine questions itself and turns the rest into clean tickets, and you only pay for employees who actually use it.
Is there a setup fee?+
No setup fee. We onboard you in hours, not weeks. You're typically live in two hours.
Can I cancel anytime?+
Yes. Every plan is billed month-to-month, no annual contracts, no lock-in. Cancel anytime.
What if Neo doesn't work for us?+
Then you don't pay. Start with a 14-day free trial (no credit card), and every subscription comes with a 30-day money-back guarantee. If Neo isn't delivering, tell us within your first 30 days and we'll refund you in full.
What happens if I go over my credits?+
We'll reach out with an upgrade path before you hit the cap, no surprise charges, ever.
Do you offer a free trial?+
Yes, 14 days, no credit card. You'll get a personalized Insights Report on day two with your top automation opportunities by hours burned.
Give your techs their best hours back.
14-day free trial. 30-day money-back guarantee. Month-to-month, cancel anytime.