Simple monthly pricing. Cancel anytime.
Start with a 14-day free trial. No credit card required.
- Monthly credits2,500
- Effective price per creditDrops as you move up. Bigger plans cost less per credit.$0.20
- Tickets automatedEstimated, actual varies by ticket complexity.~750
- Engineer hours saved / moEstimated, actual varies by ticket mix and complexity.64 hrs
- Dedicated Microsoft Teams support✕
- End-user support bot$9 per client company / mofrom $9 / mo
- Neo Phone Agentinbound call handling+$300 / mo
- Monthly credits10,000
- Effective price per creditDrops as you move up. Bigger plans cost less per credit.$0.13
- Tickets automatedEstimated, actual varies by ticket complexity.~3,000
- Engineer hours saved / moEstimated, actual varies by ticket mix and complexity.257 hrs
- Dedicated Microsoft Teams supportA private Teams channel with the Neo team.✓
- End-user support bot$9 per client company / mofrom $9 / mo
- Neo Phone Agentinbound call handling+$300 / mo
- Monthly credits20,000
- Effective price per creditDrops as you move up. Bigger plans cost less per credit.$0.12
- Tickets automatedEstimated, actual varies by ticket complexity.~6,000
- Engineer hours saved / moEstimated, actual varies by ticket mix and complexity.513 hrs
- Dedicated Microsoft Teams supportA private Teams channel with the Neo team.✓
- End-user support bot$9 per client company / mofrom $9 / mo
- Neo Phone Agentinbound call handling+$300 / mo
- Monthly credits20,000+
- Effective price per creditDrops as you move up. Bigger plans cost less per credit.Lowest
- Tickets automatedEstimated, actual varies by ticket complexity.Unlimited
- Engineer hours saved / moEstimated, actual varies by ticket mix and complexity.Unlimited
- Dedicated Microsoft Teams supportA private Teams channel with the Neo team.✓
- End-user support bot$9 per client company / mofrom $9 / mo
- Neo Phone Agentinbound call handling+$300 / mo
Add-ons for phone and Teams.
Optional, and priced separately from your credits.
End-user support bot for Teams
Put an IT support bot in your clients' Microsoft Teams, under your brand. It answers the routine questions and opens tickets for the rest.
$29 and $79 for larger clients. Clients nobody used it in are free. No minimum. The bot's own price is separate from credits; tickets it files run your usual automations.
- Only pay for staff who actually use it
- Troubleshoots, reads screenshots, writes clean tickets
- Only sees that client's data, safe for their staff
Neo Phone Agent
An AI agent that answers inbound client calls, verifies the caller, and opens or updates PSA tickets while you sleep.
Flat add-on to any plan.
- Answers inbound calls 24/7 or after hours
- Verifies the caller and opens PSA tickets
- Recordings, transcripts, and sentiment attached
MSPs are already saving thousands a month.
Specific savings you can take to your leadership team.
“It pretty much eliminated having to have a full time receptionist doing triage. The first time you show it to people, it's amazing.”Read case study →
“It saves us tens of hours per week. Neo does user creation in 2 minutes vs 10–15 minutes manually. It helps us eliminate errors because it does the same thing every time.”Read case study →
“Our response times and ticket throughput is definitely improving because of Neo. It saved 60 to 70% of the number of invoices we get otherwise.”Read case study →
Pricing, explained.
How does credit-based pricing work?+
Each plan comes with a monthly credit limit. Credits are consumed as Neo works, triage, dispatch, resolutions, onboardings. Ticket counts are an estimation based on average credit usage across our customer base. The effective price per credit drops as you move up plans. Pilot is the easiest way in, and higher plans give you more automation per dollar.
How is the end-user Teams bot priced?+
The branded end-user support bot is a separate add-on billed per client company, not from your credits: $9/month for a client where up to 24 people opened a ticket that month, $29 up to 99, $79 up to 499. You're only charged for clients where someone actually used the bot — a client nobody used it in is free — and there's no minimum. It starts with a 14-day free trial.
Does the end-user bot use my automation credits?+
The bot's own price doesn't. It's billed per client company, separately from your plan. The work it hands off does: when the bot files a ticket, your usual triage, dispatch and resolution automations run on that ticket and spend credits exactly as they would for a ticket raised by email. You're paying for the front door once, and for the work behind it as normal.
How is the end-user bot different from a chat or helpdesk tool?+
Most end-user chat tools bill you for every client you deploy to, used or not, and still route every request to a human. Neo's bot is wired into the same automation that resolves and closes your tickets, so it answers routine questions itself and turns the rest into clean tickets — and a client where nobody used it that month costs you nothing.
Is there a setup fee?+
No setup fee. We onboard you in hours, not weeks. You're typically live in two hours.
Can I cancel anytime?+
Yes. Every plan is billed month-to-month, no annual contracts, no lock-in. Cancel anytime.
What if Neo doesn't work for us?+
Start with a 14-day free trial (no credit card) to see if Neo fits your MSP. Every plan is month-to-month with no lock-in — cancel anytime.
What happens if I go over my credits?+
We'll reach out with an upgrade path before you hit the cap, no surprise charges, ever.
Do you offer a free trial?+
Yes, 14 days, no credit card. You'll get a personalized Insights Report on day two with your top automation opportunities by hours burned.
Give your techs their best hours back.
14-day free trial. Month-to-month, cancel anytime.