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Automate your workflows in ConnectWise with AI

Supercharge your ConnectWise Manage environment with Neo Agent's AI-powered automation. Reduce manual work, accelerate ticket resolution, and deliver exceptional customer service.

Index and Learn from Your Ticket History

As soon as you connect your PSA, Neo Agent learns from all of your past ticket history and continuously learns from new tickets. Think of Neo Agent as your own L1 Engineer that is getting better over time and learning from your team's expertise.

PSA Ticket History
#12001Resolved
Network Issue2h 15m
#12002Resolved
Email Problem45m
#12003Resolved
Hardware Failure3h 30m
#12004Resolved
Software Bug1h 20m
Learning from 10,000+ tickets
PSA Callbacks
New Ticket Created

Ticket #12345 - "Email not working for client"

Priority Updated

Changed from Medium to High priority

Auto-Assigned

Routed to John D. based on expertise

Real-time automation

Real-time Response to PSA Events

Neo Agent listens to live webhook callbacks from your PSA, instantly responding to ticket events. When tickets are created, updated, or changed, Neo automatically triggers the right actions based on your configured workflows.

Frequently Asked Questions

Get answers to common questions about integrating Neo Agent with ConnectWise Manage.

Ready to Transform Your ConnectWise Workflow?

Join our customers who have already revolutionized their operations with Neo Agent's ConnectWise integration.