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Compare/Neo vs Pia

Neo vs Pia

“It doesn't do enough on its own.”
MSP that moved from Pia to Neo

Pia gives your techs a manual button to press. Neo works the ticket before anyone opens it.

Pia is a catalog of pre-built automations that a technician starts from inside the PSA. Neo's AI agents start the moment a ticket arrives, read the client's own SOP, and finish the work in Microsoft 365, the RMM and the PSA.

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01Side by side
Compare
Neo
Pia
How it starts
Starts on its own when the ticket arrives, on a schedule, or from chat or phone
A technician starts it from the PSA by default; auto-start is set rule by rule
Per-client differences
Reads the client's SOP and existing users at run time
Rules or packages set up per client
Custom work
Plain-English instructions anyone can edit
PowerShell and a developer, or a request to the vendor
Triage and dispatch
Triage and dispatch that read ticket history, skills, workload and calendars
AutoTriage
Endpoints
Your existing RMM
Its own agent on each endpoint
End users
Teams and Slack help desk, phone agent, ticket replies
SmartForms portal; Pia Chat for Teams
Control
Governance layer: integrations per agent, read only or read/write, Technician-in-the-Loop approvals, a full audit log, test mode
Approval rules on technician runs
Trial and terms
14-day free trial, month to month, plans from $500 a month
Pricing on request, no free trial on the site
How it starts
NeoStarts on its own when the ticket arrives, on a schedule, or from chat or phone
PiaA technician starts it from the PSA by default; auto-start is set rule by rule
Per-client differences
NeoReads the client's SOP and existing users at run time
PiaRules or packages set up per client
Custom work
NeoPlain-English instructions anyone can edit
PiaPowerShell and a developer, or a request to the vendor
Triage and dispatch
NeoTriage and dispatch that read ticket history, skills, workload and calendars
PiaAutoTriage
Endpoints
NeoYour existing RMM
PiaIts own agent on each endpoint
End users
NeoTeams and Slack help desk, phone agent, ticket replies
PiaSmartForms portal; Pia Chat for Teams
Control
NeoGovernance layer: integrations per agent, read only or read/write, Technician-in-the-Loop approvals, a full audit log, test mode
PiaApproval rules on technician runs
Trial and terms
Neo14-day free trial, month to month, plans from $500 a month
PiaPricing on request, no free trial on the site

This comparison is based on public information and what MSPs told us, as we assessed it on October 8, 2026. Pia may have updated its website since then. See something out of date? Tell us.

02FAQ

Neo and Pia, explained.

We are under contract with Pia. Can we still try Neo?+

Yes. Start the trial now on triage and dispatch, or time it to your renewal date. The 14-day trial starts with your first automation.

Will the work we put into Pia be lost?+

No. Send us your Pia configuration and we convert it into Neo agents with you.

Pia's out-of-the-box catalog is large. Does Neo have one?+

Neo ships with templates for onboarding, offboarding, password resets, triage, dispatch and more. Where you already have trusted PowerShell scripts, Neo runs those through your RMM.

Is AI as predictable as a fixed automation?+

You choose. Use fixed-step workflows where every run must be the same, and agents where the ticket varies. Test mode and Technician-in-the-Loop let you watch before it runs alone.

See Neo on your own tickets.

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