Support
Everything you need to get help with Neo Agent. No account or sign-in required to reach us.
Contact support
Email support@neoagent.io and our support team will pick it up. Anyone can write to us. You do not need a Neo Agent account, and there is nothing to sign in to.
To help us resolve your issue faster, please include:
- Your company name and the email address you use with Neo
- What you expected to happen, and what happened instead
- The ticket number, workflow name, or Microsoft Teams message involved
- A screenshot, if the problem is visible on screen
Existing customers can also raise anything with us directly in their Microsoft Teams support chat with the Neo team.
Documentation
Product documentation, setup guides, and integration references are at docs.neoagent.io. New to Neo Agent? Start with the Get Started guide.
Feature requests and feedback
Post an idea, vote on open requests, and follow what we are building on our public feedback portal at feedback.neoagent.io.
Reporting AI-generated content
Neo Agent answers using generative AI. AI-generated content may be incorrect, so please review any information you act on before relying on it.
If you receive a reply that is inaccurate, harmful, or otherwise objectionable, email support@neoagent.io with the message concerned. We investigate every report and act on it promptly.
Accounts and billing
For questions about your subscription, invoices, or plan changes, email support@neoagent.io and we will route it to the right team.
Security
To report a suspected security issue or vulnerability, email support@neoagent.io with "Security" in the subject line. Please do not post exploit details in a public forum.