Reduce ticket backlog, improve response times, and scale your service desk without hiring. Neo Agent automates ticket triage, routing, and Level 1 resolution using your existing tools.
Most service desks are overwhelmed by repetitive tickets that consume valuable technician time and slow down response times.
Neo Agent acts as a digital Level 1 technician, helping MSPs and IT teams automate routine service desk workflows so engineers can focus on higher-value work.
Integrate Neo Agent with your PSA, RMM, and documentation tools to give full visibility into tickets, users, and environments.
Neo automatically categorises, prioritises, and routes incoming service desk and IT service desk tickets based on context and urgency.
Automate repetitive Level 1 tasks such as resets, checks, remediation actions, and other routine support workflows.
Track performance, refine workflows, and increase service desk automation coverage over time.
Structured tickets and alerts improve automation accuracy and outcomes.
Clear routing and escalation rules ensure automation behaves predictably.
Define which actions require human approval during rollout.
Ensure teams understand and trust automated workflows.
