Service desk automation alongside your team.
Neo handles the repeat work so your techs can focus on real engineering. Triage, dispatch, L1 resolution, all inside your PSA, all logged, all reversible.
What Neo does.
Classify every ticket
Type, subtype, priority, and client, consistently, using your historical tickets.
Right tech, right now
Reads tech calendars, skillsets, and workload to route tickets intelligently.
L1 work, end-to-end
Password resets, MFA, onboarding, printer queues, DHCP, mailbox permissions, done and closed.
Technician-in-the-loop
Propose, approve, or autonomous per action. None / Read / Write per tool. Nothing runs outside the scopes you grant.
Live in two hours.
Connect, configure, go. No code, no long implementation, no automation engineer required.
Connect your PSA + RMM
OAuth or API key. Neo ingests your ticket history overnight.
Review the Insights Report
A ranked list of your top automation opportunities by hours burned.
Flip on playbooks
Start in propose mode, move to autonomous as you build trust.
Common questions.
Will this conflict with our existing workflows?+
No. Neo runs alongside your existing workflow rules, queues, and SLA policies. It does the repetition; your techs handle judgment.
Is our data safe?+
Per-tenant isolation on Azure, encryption in transit and at rest, no training on your data. SOC 2 Type I complete.
Ready to run this with Neo?
14-day free trial. No credit card. Live in two hours.