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Customer Success Stories

See how MSPs are transforming their operations with Neo Agent's AI-powered automation

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Excellent Networks logo

Excellent Networks

El Paso, TX
Managed Service Provider • 10 employees

Excellent Networks Eliminates Manual Triage and Saves $40k Annually

See how Excellent Networks eliminated manual ticket triage, saved $40K annually in staffing costs, and achieved consistent client response times with Neo Agent's automated workflows. From struggling with manual processes to seamless 24/7 operations.

$40k+
Annual Savings
24/7
Triage Coverage
100%
Response Consistency
Published: June 2, 2025
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CIO Solutions logo

CIO Solutions

Santa Barbara, CA
Managed Service Provider • 100+ employees

CIO Solutions Eliminates Manual Dispatch and Reclaims Full‑Time Role

Discover how CIO eliminated their single-point dependency on manual dispatching and transformed their 12-hour service desk operations. With Neo Agent's AI-powered automation, they redeployed a full-time dispatcher to higher-value projects, achieved 100% ticket assignment coverage with zero unassigned tickets, and gained consistent performance without coverage gaps during breaks, illness, or vacation.

1 FTE
Dispatcher Role Redeployed
12 hours
Coverage Hours / Day
100%
Ticket Assignment Rate
Published: May 30, 2025
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