L1 IT support, on autopilot.
Neo handles the tickets that eat your techs' time. Password resets, MFA unlocks, onboarding, printer queues, stale DHCP, resolved inside your PSA.
What Neo does.
Triage + classify
Type, priority, client, urgency, consistently.
Runs the SOP
Executes the documented runbook for each class of ticket. Logs the action.
Safe by default
Confirms identity, checks client policy, gates sensitive actions on tech approval.
Time + outcome
Every action logs a time entry with the resolution code and the notes your techs would have written.
Live in two hours.
Connect, configure, go. No code, no long implementation, no automation engineer required.
Connect PSA + Microsoft
Neo reads ticket history overnight and maps your client structure.
Pick playbooks
Ranked by hours burned. Start with the biggest wins.
Go live
Propose-only to build trust. Move low-risk actions to autonomous.
Ready to run this with Neo?
14-day free trial. No credit card. Live in two hours.