Terms of Service

Thank you for choosing NEO for the AI help desk assistant using OpenAI.

Our terms of service are designed to ensure that you receive the best possible service while using our AI chat bot solution. Please read these terms carefully before using our service.

  1. Service Description: NEO is an AI chat bot service, designed by the Vastmindz and AI focused company. NEO provides support for Managed Service providers (MSPs) in resolving service desk tickets. Our solution is designed to help MSPs improve their service desk operations and provide faster and more efficient support to their clients.
  2. Service Availability: NEO strives to provide 24/7 availability for our service, however, there may be times when the service is unavailable due to maintenance, upgrades or other unforeseen circumstances. We will make every effort to minimize downtime and provide advance notice of scheduled maintenance or upgrades.
  3. Data Privacy: NEO is committed to protecting your data privacy. We will not share your data with third parties unless required by law or authorized by you. We will also take appropriate measures to ensure the security of your data while it is in our possession.
  4. Limitation of Liability: NEO will not be held liable for any damages arising from the use of our service. We will make every effort to provide accurate and timely support, however, we cannot guarantee that our service will be error-free or uninterrupted. In no event shall NEO be liable for any direct, indirect, incidental, special or consequential damages arising out of or in any way connected with the use of our service.
  5. Intellectual Property: All intellectual property rights related to NEO, including but not limited to our logo, trademark, and software, are owned by NEO. You agree not to use or reproduce our intellectual property without our prior written consent.
  6. Termination: You may terminate your use of NEO at any time by providing us with written notice. The terms of the termination will be determined by the pricing plan that you signed up with. We reserve the right to terminate your access to our service at any time, without notice, if we determine that you have violated these terms of service.
  7. Governing Law: These terms of service shall be governed by and construed in accordance with the laws of the United Kingdom.

By using NEO, you agree to be bound by these terms of service. If you have any questions or concerns, please contact us at support@vastmindz.com.