Neo Agent, an AI workforce for the MSP service desk, today announced its availability on the Pax8 Marketplace, the global AI and cloud Marketplace for small and medium-sized businesses (SMBs).
Neo Agent works like a first-line technician inside an MSP's existing ticketing system. It picks up a ticket, decides what the ticket needs, does the work, and closes it. More than 200 MSPs use Neo Agent today, handling more than 550,000 tickets a month across ConnectWise, Autotask, HaloPSA, ServiceNow and Syncro.
Marketplace availability changes how an MSP starts. A partner can start a free 14-day trial from Pax8, run Neo against their own live tickets, and choose a plan without a separate procurement cycle or a new billing relationship. Neo is billed monthly on the MSP's existing Pax8 invoice, and the MSP chooses whether their data is held in the United States, Canada, the United Kingdom, the European Union or Australia.
Neo Agent comes in six plans, from 2,500 to 100,000 credits a month, so a four-technician MSP and an enterprise MSP buy the same product at the size they need. Add-ons cover Neo Phone Agent, an AI phone agent, and a white-label end-user chat agent in Microsoft Teams.
Every action Neo takes runs inside a governance layer the MSP controls:
- Integrations and permissions: the MSP chooses which systems each agent uses and what it may do in each.
- Technician-in-the-Loop holds the actions the MSP chooses until a technician approves them.
- Test mode runs an agent with every write simulated, so nothing changes in the PSA.
- Audit log: every step Neo takes is recorded.
Neo Agent holds SOC 2 Type 1 and Type 2 attestations and does not train models on customer data.
"Most AI in this category helps a technician work faster," said Nikhil Sehgal, CEO and Co-Founder of Neo Agent. "The expensive problem is the first-line volume that never needed a technician at all. That's the work Neo takes. On the Marketplace, an MSP can put Neo against their own tickets for two weeks, through billing they already have."
"Neo Agent's availability on the Pax8 Marketplace gives MSPs another practical way to bring AI into their operations and reduce service desk burden," said Oguo Atuanya, Corporate Vice President of Vendor Experience at Pax8. "We're pleased to welcome Neo Agent to the Marketplace and look forward to the value it can deliver for our partners."
Neo Agent is available on the Pax8 Marketplace now. MSPs can find it in the Pax8 catalog or learn more at neoagent.io.
About Neo Agent
Neo Agent is an AI workforce purpose-built for MSP service desks. Unlike automation tools that follow rigid scripts, or copilots that still need a technician on every ticket, Neo thinks and acts like a first-line technician: it picks up tickets, makes decisions, and resolves them end to end. It works natively inside ConnectWise, Autotask, HaloPSA, ServiceNow and Syncro rather than alongside them, and reaches across ten RMM and remote-access platforms, Microsoft 365, and documentation systems including IT Glue, Hudu, Confluence and SharePoint. MSPs control exactly what Neo does through custom instructions and a governance layer: which integrations each agent uses, what it may do in each, where a technician approves, and a full audit log. Learn more at neoagent.io.
Media Contact
Dana Liedholm, Chief Marketing Officer, Neo Agent: dana.liedholm@neoagent.io