Neo Agent is an automated ticketing system with AI designed for MSPs. It works alongside your existing PSA and RMM tools to triage, prioritise, and resolve Level 1 support tickets automatically.
An automated ticketing system with AI uses machine intelligence to manage IT support tickets without constant technician involvement.
Neo Agent acts as a digital Level 1 engineer, handling repetitive ticket workflows so human technicians can focus on complex issues.
Integrate Neo Agent with your PSA, RMM, and documentation tools to give the AI full visibility into tickets and environments.
Neo automatically categorises, prioritises, and routes incoming tickets based on context, urgency, and historical data.
Configure Neo to execute scripts, checks, and fixes for common Level 1 ticket types.
Monitor outcomes, adjust guardrails, and expand automation coverage over time.
This workflow is ideal for MSPs who:
Clear ticket descriptions and accurate alerts improve AI decision-making and resolution accuracy.
Define which actions require human approval during early rollout stages.
Ensure documentation is up to date so Neo can reference correct procedures and environments.
Inform technicians and clients about automated workflows to manage expectations.
Related solutions include MSP software and unified IT management software.
