Your Zoho Desk tickets and trends, read by Neo.
Neo reads and works Zoho Desk tickets, and reports ticket trends and response times.
What Neo does with Zoho Desk.
Ticket trends
Neo reads created, solved, open and reopened ticket counts over time.
Response and resolution
Neo reads first-response and resolution times by agent or channel.
Tickets and conversations
Neo reads, updates and comments on tickets with their emails.
Concrete work Neo handles in Zoho Desk.
Weekly ticket trends
Neo reports tickets created, solved and still open by day or channel.
Agent performance
Neo compares response and resolution times across your agents.
Client ticket report
Neo summarises one client's tickets, statuses and priorities.
Set it up with Neo.
Connect Zoho Desk
Enter the credentials the Zoho Desk card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the Zoho Desk card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the Zoho Desk access the job needs, and builds the agent with you.
Questions about the Zoho Desk integration.
What does Neo need to connect to Zoho Desk?+
The credentials the Zoho Desk card on Neo's Integrations page asks for, from your Zoho Desk account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect Zoho Desk, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.