Neo reads and runs your Telavox phone system.
Neo reads Telavox calls, queues and recordings, and manages users, queues, numbers and desk phones.
What Neo does with Telavox.
Call statistics
Neo counts each queue's calls received and missed per day or week, and each user's calls.
Live queues
Neo reads who waits in each queue now, for how long, and who answered.
Phone admin
Neo adds users, changes queue members, forwarding, numbers and desk phones.
Concrete work Neo handles in Telavox.
Phone dashboard
Neo shows queue totals, calls per user, missed calls and live queues on a dashboard.
Queue changes
Neo adds or removes a user from a call queue when a ticket asks.
Phone onboarding
Neo creates the new hire's Telavox user and sends their welcome email.
Set it up with Neo.
Connect Telavox
Enter the credentials the Telavox card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the Telavox card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the Telavox access the job needs, and builds the agent with you.
Questions about the Telavox integration.
What does Neo need to connect to Telavox?+
The credentials the Telavox card on Neo's Integrations page asks for, from your Telavox account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect Telavox, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.