Know how your clients rate your service.
Neo reads TeamGPS CSAT, CES and NPS results, scorecards, recognition, goals and meetings.
What Neo does with TeamGPS.
Client feedback
Neo reads each CSAT and CES rating with its comment, ticket and technicians.
NPS and surveys
Neo reads client and employee NPS, scores and custom survey answers.
Team performance
Neo reads scorecard KPIs, recognition, goals, meetings and tasks.
Concrete work Neo handles in TeamGPS.
Feedback dashboard
Neo posts CSAT, CES and NPS scores per technician and client on a schedule.
Negative feedback alerts
Neo flags each negative CSAT, high-effort CES and detractor to your team.
Technician scorecards
Neo sums a technician's scorecard KPIs and feedback for a 1:1 or review.
Set it up with Neo.
Connect TeamGPS
Enter the credentials the TeamGPS card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the TeamGPS card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the TeamGPS access the job needs, and builds the agent with you.
Questions about the TeamGPS integration.
What does Neo need to connect to TeamGPS?+
The credentials the TeamGPS card on Neo's Integrations page asks for, from your TeamGPS account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect TeamGPS, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.