Your CSAT score, counted for you every week.
Neo reads SmileBack's CSAT reviews, NPS responses and project surveys, and counts your scores.
What Neo does with SmileBack.
CSAT reviews
Neo reads each review's rating, comment, ticket, technicians and company.
Scores for a period
Neo counts CSAT %, Net CSAT, response rate and NPS for any week or month.
NPS and project surveys
Neo reads NPS responses per campaign and project survey answers.
Concrete work Neo handles in SmileBack.
CSAT on your Scorecard
A weekly agent puts your CSAT and NPS on your Strety Scorecard.
Negative feedback
Neo lists negative reviews with their comment and ticket for follow-up.
CSAT per technician
Neo counts positive, neutral and negative reviews per technician.
Set it up with Neo.
Connect SmileBack
Enter the credentials the SmileBack card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the SmileBack card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the SmileBack access the job needs, and builds the agent with you.
Questions about the SmileBack integration.
What does Neo need to connect to SmileBack?+
The credentials the SmileBack card on Neo's Integrations page asks for, from your SmileBack account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect SmileBack, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.