Put your customers' feedback to work.
Neo reads Simplesat's survey responses, sends surveys by email, and keeps customers and team members current.
What Neo does with Simplesat.
Feedback
Neo reads each response's ratings, comments, ticket and technicians.
Survey emails
Neo sends a survey to a customer when a ticket closes.
Customers
Neo creates and updates customers and team members.
Concrete work Neo handles in Simplesat.
Feedback dashboard
A dashboard shows the CSAT score, its trend and the latest comments.
CSAT per technician
A dashboard ranks technicians and companies by their ratings.
Survey on ticket close
An agent emails the contact a survey when their ticket closes.
Set it up with Neo.
Connect Simplesat
Enter the credentials the Simplesat card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the Simplesat card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the Simplesat access the job needs, and builds the agent with you.
Questions about the Simplesat integration.
What does Neo need to connect to Simplesat?+
The credentials the Simplesat card on Neo's Integrations page asks for, from your Simplesat account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect Simplesat, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.