Run your SimpleHelp tools from the ticket.
Neo reads SimpleHelp machines, alerts and sessions, and runs Toolbox tools on machines.
What Neo does with SimpleHelp.
Machines
Neo reads machine details, hardware, monitoring, notes and properties.
Run tools
Neo runs a Toolbox tool on machines and reads each one's output.
Alerts and sessions
Neo reads alerts, active sessions and past session history.
Concrete work Neo handles in SimpleHelp.
Fix from the ticket
Neo finds the user's machine and runs the right tool on it.
Device check
Neo reads a machine's hardware, disks, CPU and memory for the ticket.
Who connected
Neo reads the session history of a machine, file transfers included.
Set it up with Neo.
Connect SimpleHelp
Enter the credentials the SimpleHelp card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the SimpleHelp card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the SimpleHelp access the job needs, and builds the agent with you.
Questions about the SimpleHelp integration.
What does Neo need to connect to SimpleHelp?+
The credentials the SimpleHelp card on Neo's Integrations page asks for, from your SimpleHelp account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect SimpleHelp, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.