Page the on-call technician, and log how fast they answered.
Neo raises SIGNL4 alerts for urgent tickets and reads when each was delivered and acknowledged.
What Neo does with SIGNL4.
Raise an alert
Neo pages the team on duty about a ticket, with its priority and details.
Acknowledgement times
Neo reads when an alert went out, was delivered and was acknowledged, and by whom.
Who is on call
Neo reads duty status, schedules, shifts and absences.
Concrete work Neo handles in SIGNL4.
After-hours P1 escalation
An agent pages the on-call technician when an urgent ticket arrives.
Response times on the ticket
Neo notes when the alert went out, was acknowledged and work began.
Who is on call tonight?
Neo answers from SIGNL4's duty schedules and shifts.
Set it up with Neo.
Connect SIGNL4
Enter the credentials the SIGNL4 card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the SIGNL4 card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the SIGNL4 access the job needs, and builds the agent with you.
Questions about the SIGNL4 integration.
What does Neo need to connect to SIGNL4?+
The credentials the SIGNL4 card on Neo's Integrations page asks for, from your SIGNL4 account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect SIGNL4, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.