Remote fixes, without a tech at the keyboard.
Neo uses ScreenConnect to reach the endpoint, run commands in the background, and resolve the ticket, no remote session, no interruption for the user.
What Neo does with ConnectWise ScreenConnect.
Backstage commands
Neo runs commands through ScreenConnect's backstage mode, fixing the endpoint without interrupting the user's session.
Endpoint diagnostics
Pulls system state, event logs, and service status from the endpoint to confirm the issue before acting.
Fix and close
Restarts services, clears caches, repairs profiles, then posts the outcome back to the PSA ticket and closes it.
Concrete work Neo handles in ConnectWise ScreenConnect.
Fixes without interrupting
The user keeps working while Neo resolves the issue in the background. No pop-ups, no session takeover.
Session handoff
When a human needs to look, Neo drops a ready-to-join ScreenConnect session link into the ticket with the diagnostics attached.
Offline endpoint handling
If the endpoint is offline, Neo queues the fix, retries when it reconnects, and keeps the ticket status honest.
Every command logged
Each command Neo runs is captured in the ticket with its output, so techs can review exactly what happened.
Live in under an hour.
Connect, configure, go. No code, no long implementation.
Connect ScreenConnect
Authenticate with your ScreenConnect instance, cloud or on-prem. Scope access per session group.
Set command policies
Decide which commands Neo can run autonomously and which need tech approval first.
Go live
Test mode first, then let Neo remediate low-risk issues in the background. Live in an hour.
Questions about the ConnectWise ScreenConnect integration.
Does Neo take over the user's screen?+
No. Neo works through backstage mode, so the user never sees a session and keeps working uninterrupted.
Does it work with cloud and on-prem ScreenConnect?+
Yes. Both cloud-hosted and self-hosted ScreenConnect instances are supported.
Can techs still jump in manually?+
Yes. When Neo escalates, it posts a ready-to-join session link with the diagnostics it already gathered.
Ready to wire up ConnectWise ScreenConnect?
14-day free trial. No credit card. Live in under an hour, right inside your stack.