Neo reports on and runs your RingCX contact center.
Neo reads RingCX queue and agent statistics and live state, and changes agents, queues and campaigns.
What Neo does with RingCX.
Statistics
Neo reads queue and agent statistics, call history and call summaries.
Live state
Neo sees which agents are logged in, on a call or away, and who waits in each queue.
Agents and queues
Neo adds and changes agents, and sets who answers each queue.
Concrete work Neo handles in RingCX.
Queue report
Neo reports calls, abandons and wait times per queue for a period.
Agent check
Neo finds an agent stuck in a state, and logs them out on request.
One account per customer
Neo calls the RingCX account of the ticket's customer only.
Set it up with Neo.
Connect RingCX
Enter the credentials the RingCX card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the RingCX card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the RingCX access the job needs, and builds the agent with you.
Questions about the RingCX integration.
What does Neo need to connect to RingCX?+
The credentials the RingCX card on Neo's Integrations page asks for, from your RingCX account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect RingCX, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.