Neo runs your RingCentral phone system from a ticket.
Neo reads and changes RingCentral users, call handling, queues, call logs, devices and numbers.
What Neo does with RingCentral.
Users
Neo adds, disables and removes users and extensions, with their numbers and phones.
Call handling
Neo changes forwarding, business hours and who answers each call queue.
Call logs
Neo reads call logs, missed calls and call queue statistics.
Concrete work Neo handles in RingCentral.
Phone onboarding
Neo adds the new hire's extension, number and phone when the ticket asks.
Forwarding changes
Neo forwards a user's calls, or adds them to a call queue, on request.
Phone system report
Neo reports extensions, devices, numbers and queue call statistics.
Set it up with Neo.
Connect RingCentral
Enter the credentials the RingCentral card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the RingCentral card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the RingCentral access the job needs, and builds the agent with you.
Questions about the RingCentral integration.
What does Neo need to connect to RingCentral?+
The credentials the RingCentral card on Neo's Integrations page asks for, from your RingCentral account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect RingCentral, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.