Every PRTG alarm on the right customer's ticket.
Neo reads PRTG sensors, alarms and history, acknowledges alarms and pauses objects.
What Neo does with PRTG.
Sensors and alarms
Neo reads a sensor's status, message, channels and device.
History and logs
Neo reads when a sensor went down and what its values did.
Acknowledge and pause
Neo acknowledges alarms and pauses objects for planned work.
Concrete work Neo handles in PRTG.
Alert tickets
Neo moves each alert ticket to its customer and adds PRTG's data.
No duplicate tickets
Neo merges a repeat alert into the open ticket for its sensor.
Planned work
Neo pauses a device's sensors for the change window.
Set it up with Neo.
Connect PRTG
Enter the credentials the PRTG card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the PRTG card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the PRTG access the job needs, and builds the agent with you.
Questions about the PRTG integration.
What does Neo need to connect to PRTG?+
The credentials the PRTG card on Neo's Integrations page asks for, from your PRTG account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect PRTG, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.