Your Pia automations, run by Neo on the ticket.
Neo finds the Pia automation for a ticket, runs it, and reads how the run went.
What Neo does with Pia.
Find the automation
Neo lists the Pia automations published for the ticket's client.
Run it on the ticket
Neo runs a Pia automation with the inputs the ticket gives.
Follow the run
Neo reads the run's status and activity logs and notes the result.
Concrete work Neo handles in Pia.
Request to automation
Neo reads the ticket and runs the Pia automation that does the job.
Run result on the ticket
Neo checks the Pia run and writes how it went on the ticket.
Failed run follow-up
Neo reads a failed run's logs and tells the technician what failed.
Set it up with Neo.
Connect Pia
Enter the credentials the Pia card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the Pia card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the Pia access the job needs, and builds the agent with you.
Questions about the Pia integration.
What does Neo need to connect to Pia?+
The credentials the Pia card on Neo's Integrations page asks for, from your Pia account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect Pia, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.