Page the on-call technician when a ticket meets your rules.
Neo raises PagerDuty incidents from tickets on the rules you set, and keeps them in step with the ticket.
What Neo does with PagerDuty.
Raise an incident
Neo opens an incident on the service you choose, with the ticket's details.
Work the incident
Neo adds notes, acknowledges, reassigns, escalates or resolves it.
Who is on call
Neo reads on-calls, schedules, overrides and escalation policies.
Concrete work Neo handles in PagerDuty.
Page on your rules
An agent raises a PagerDuty incident when a ticket meets the criteria you write.
One open incident per ticket
Neo keys each incident to its ticket and checks for an open one first.
Page the right team
Neo opens it on the service, urgency and priority your rule names.
Set it up with Neo.
Connect PagerDuty
Enter the credentials the PagerDuty card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the PagerDuty card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the PagerDuty access the job needs, and builds the agent with you.
Questions about the PagerDuty integration.
What does Neo need to connect to PagerDuty?+
The credentials the PagerDuty card on Neo's Integrations page asks for, from your PagerDuty account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect PagerDuty, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.