See why an OnSIP phone does not ring, from the ticket.
Neo reads a client's OnSIP users, phones and registrations, numbers, call history and account status.
What Neo does with OnSIP.
Phones and lines
Neo reads each phone's model, MAC address, lines and SIP registration.
Users and routing
Neo reads users, extensions, do not disturb, forwarding and ring groups.
Account and calls
Neo reads the account status, balance, numbers and recent call records.
Concrete work Neo handles in OnSIP.
Phone not working
Neo checks the user's phone, its registration and line settings.
Missed calls
Neo traces where a number rings and reads the calls that failed.
Account issues
Neo checks whether the account or user is disabled or out of credit.
Set it up with Neo.
Connect OnSIP
Enter the credentials the OnSIP card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the OnSIP card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the OnSIP access the job needs, and builds the agent with you.
Questions about the OnSIP integration.
What does Neo need to connect to OnSIP?+
The credentials the OnSIP card on Neo's Integrations page asks for, from your OnSIP account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect OnSIP, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.