Neo signs out agents who left your Nextiva call centers.
Neo reads queues, agents and call logs in Nextiva, and signs out agents who left.
What Neo does with Nextiva.
Call center status
Neo reads calls waiting in each queue and which agents are signed in.
Agent sign-in
Neo signs an agent in or out, or takes them out of one call center.
Call logs
Neo reads a user's placed, received and missed calls with their times.
Concrete work Neo handles in Nextiva.
Sign out stale agents
Neo signs out agents still signed in after hours, so calls stop ringing them.
Call center snapshot
Neo reports calls waiting per queue and each agent's state.
Call tracking
Neo lists a user's calls in a period, with times, numbers and missed calls.
Set it up with Neo.
Connect Nextiva
Enter the credentials the Nextiva card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the Nextiva card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the Nextiva access the job needs, and builds the agent with you.
Questions about the Nextiva integration.
What does Neo need to connect to Nextiva?+
The credentials the Nextiva card on Neo's Integrations page asks for, from your Nextiva account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect Nextiva, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.