Verify callers by code or push, from the ticket or chat.
Neo verifies end users through MSP Process, shares secure links and reads who is on call.
What Neo does with MSP Process.
Identity verification
Neo texts or emails a code, or sends a Duo or Microsoft push.
Secure links
Neo shares a one-time link to a password or other secret.
Alerts and on-call
Neo reads who is on call and opens, updates or resolves alerts.
Concrete work Neo handles in MSP Process.
Verified password resets
Neo texts the requester a code and checks it as part of a reset.
Push for an MFA change
Neo sends a Duo or Microsoft push and reads the result.
Verification on the ticket
Neo notes who was verified, how and when on the PSA ticket.
Set it up with Neo.
Connect MSP Process
Enter the credentials the MSP Process card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the MSP Process card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the MSP Process access the job needs, and builds the agent with you.
Questions about the MSP Process integration.
What does Neo need to connect to MSP Process?+
The credentials the MSP Process card on Neo's Integrations page asks for, from your MSP Process account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect MSP Process, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.