Integrations/Microsoft Entra ID
IDENTITY INTEGRATION

Entra ID, the identity backbone for every ticket.

Neo creates users, assigns groups, manages MFA, and keeps your clients' Entra tenants clean, without a tech ever touching the portal.

01Capabilities

What Neo does with Microsoft Entra ID.

01
USERS

Create, update, disable

Provisions new hires, updates names and departments, disables offboarded users, all from the ticket.

02
GROUPS

Group membership

Adds or removes users from security and Microsoft 365 groups based on your client's onboarding template.

03
MFA

MFA resets and unlocks

Resets MFA methods for locked-out users, enforces policies per client, logs every change.

02Workflows

Concrete work Neo handles in Microsoft Entra ID.

ONBOARDING

Full onboarding

Creates the user, assigns groups, enforces MFA, syncs to the mailbox, and writes credentials back to the manager.

OFFBOARDING

Clean offboarding

Disables the user, signs out sessions, revokes tokens, archives the mailbox, and documents the action.

MFA RESET

Locked-out unlocks

Verifies identity, resets MFA methods, and guides the user through re-enrollment, all from the PSA.

AUDITS

Guest and stale user review

Periodic sweeps for stale accounts, orphan guests, and unused licenses, queued up for a quick tech review.

03Setup

Live in under an hour.

Connect, configure, go. No code, no long implementation.

01

Connect Entra

Admin consent via a granted Microsoft app. Scope the exact Graph permissions you approve.

02

Map clients to tenants

Neo links each PSA client to their Entra tenant. Multi-tenant by design.

03

Go live

Onboarding, offboarding, and MFA tickets start resolving end-to-end.

FAQ

Questions about the Microsoft Entra ID integration.

Which Graph permissions does Neo need?+

Only the ones you grant. Neo supports least-privilege with scoped permissions per client tenant.

Does Neo support Conditional Access policies?+

Yes. Neo respects your CA policies and can apply user-level settings that fit your policy framework.

Is audit logging maintained?+

Every Neo action logs to your PSA ticket and Entra's audit log. Full reversibility.

Ready to wire up Microsoft Entra ID?

14-day free trial. No credit card. Live in under an hour, right inside your stack.