Is the site down? Neo asks Meraki.
Neo reads the customer's Meraki devices, uplinks and events and writes what it finds on the ticket.
What Neo does with Cisco Meraki.
Down, or not?
Neo reads device availability, uplinks, WAN loss and latency, and VPN tunnels.
Wi-Fi, ports and clients
Neo finds a user's client, failed Wi-Fi connections and the switch port.
Reboot, port cycle, block
Neo acts on its own or asks a technician first, as the agent's settings say.
Concrete work Neo handles in Cisco Meraki.
Device-down and WAN alerts
Neo notes device status, uplinks and recent events before a technician opens it.
Network documentation
Neo writes a customer's networks, devices, VLANs and SSIDs to the ticket.
Licence and firmware checks
Neo reports expiring licences and old or end-of-life firmware for each customer.
Set it up with Neo.
Connect Cisco Meraki
Enter the credentials the Cisco Meraki card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the Cisco Meraki card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the Cisco Meraki access the job needs, and builds the agent with you.
Questions about the Cisco Meraki integration.
What does Neo need to connect to Cisco Meraki?+
The credentials the Cisco Meraki card on Neo's Integrations page asks for, from your Cisco Meraki account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect Cisco Meraki, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.