Agent procedures, run end-to-end.
Neo reads the ticket, picks the right agent procedure from your VSA X library, runs it on the endpoint, and closes the loop in your PSA.
What Neo does with Kaseya VSA X.
Ticket-driven diagnosis
Reads the ticket, pulls the affected device's state from VSA X, and confirms the issue before acting.
Picks the right procedure
Searches your VSA X agent procedures for the closest match to the symptom, runs it on the affected endpoint.
Fixes and closes
Clears stale DHCP, restarts services, reboots safely, then posts the outcome back to the PSA ticket and closes it.
Concrete work Neo handles in Kaseya VSA X.
Low disk remediation
Identifies the largest offenders, clears temp and update caches, validates free space before closing.
Service restarts
Restarts failed services, verifies uptime, escalates only on repeated failure.
Patch follow-up
When a ticket flags a failed patch, Neo retries it and escalates with full context if a human needs to step in.
Asset-aware tickets
When a ticket references a machine, Neo pulls the device record from VSA X for context before acting.
Live in under an hour.
Connect, configure, go. No code, no long implementation.
Connect VSA X
Authenticate with a VSA X API token. Scope permissions per organization or client if you need to.
Map your procedures
Neo indexes your agent procedures and quick tasks. You confirm which ones are safe to autorun.
Go live
Start with propose-only. Flip low-risk procedures to autonomous as you build trust. Live in an hour.
Questions about the Kaseya VSA X integration.
Does Neo use my existing VSA X agent procedures?+
Yes. Neo indexes your procedure library and picks from what you've already built. It doesn't ship its own scripts by default.
Does Neo support both VSA X and VSA 9?+
Neo integrates natively with VSA X. If you're still on VSA 9, talk to us; the Generic API tool can bridge most workflows.
Does Neo close the PSA ticket afterward?+
Yes. Neo posts the procedure output, sets the resolution, logs time, and closes the ticket in your PSA.
Ready to wire up Kaseya VSA X?
14-day free trial. No credit card. Live in under an hour, right inside your stack.