Find the held email. Release it from the ticket.
Neo searches the client's email log in Hornetsecurity 365 Total Protection, releases the held email, and allows the sender when the ticket asks. You decide which actions wait on a technician.
What Neo does with Hornetsecurity 365 Total Protection.
Email log search
Searches a client's email log by user, sender, subject and date, and reads how each email was classified and whether it was delivered, with the reason.
Quarantine actions
Releases a held email to its recipient, or releases it and allows the sender in one step. Can also reclassify or delete it. Neo checks the result of every release.
Allow and deny lists
Adds or removes a sender, domain or IP address on a client's or a user's allow list or deny list.
Concrete work Neo handles in Hornetsecurity 365 Total Protection.
My email never arrived
Neo searches the log for the email the ticket describes and releases it. If more than one email could match, it lists them and asks.
Release and allow
When the ticket asks to always let a sender through, Neo releases the email and adds the sender to the allow list in one step.
Threats named on the ticket
When Neo releases an email that Hornetsecurity classed as a threat, it names the classification on the ticket. Hornetsecurity may still refuse that release for your account.
Deny an unwanted sender
Adds a sender, domain or IP address to the client's or the user's deny list, and removes the entry again when the ticket asks.
Live in under an hour.
Connect, configure, go. No code, no long implementation.
Connect Hornetsecurity
As a partner-level admin, create an API access token under User settings > API Token in the Control Panel, and save it in Neo. Neo checks the token before it saves.
Set access per agent
Pick Read Only, Helpdesk, IT Admin or Full Automation for each agent, or set each area by hand. Helpdesk asks a technician before every release and list edit.
Go live
Check the Organization Mapping tab and confirm any suggested matches. Your agents then work held email tickets from the PSA.
Questions about the Hornetsecurity 365 Total Protection integration.
What can Neo change, and what needs approval?+
Neo can release, reclassify and delete held email, and edit allow and deny lists. Mailboxes, domains and customers are read only. Helpdesk asks a technician before every quarantine action and list edit, IT Admin asks before list edits, and Full Automation asks on nothing. Token management, backup and e-learning are out of reach.
What credentials does Neo need?+
One API access token per MSP. Create it as a partner-level admin, because a token sees only what its creator sees. Neo stores it in Azure Key Vault.
How are Hornetsecurity customers matched to PSA companies?+
Neo matches by Microsoft 365 tenant first, then by name, then by domain, then with AI. It reads customers under sub-partners too. Tenant and name matches go straight to your agents. Domain and AI matches wait on the Organization Mapping tab for you to confirm.
Does this work with Proofpoint 365 Total Protection?+
Yes. Proofpoint 365 Total Protection is the same platform, and the same Control Panel API serves it.
Ready to wire up Hornetsecurity 365 Total Protection?
14-day free trial. No credit card. Live in under an hour, right inside your stack.