MFA lockouts and user changes, from the ticket.
Neo finds the user in Duo, verifies a caller with a push and makes the MFA change the ticket asks for.
What Neo does with Duo.
Verify the caller
Neo sends a Duo Push to the user's phone and reads whether they approved it.
Clear an MFA lockout
Neo reads why the user is locked out and sets the user active again.
Onboard and offboard
Neo creates or enrolls a user, adds a phone, and disables or removes a leaver.
Concrete work Neo handles in Duo.
"I'm locked out of Duo"
Neo verifies the caller with a push, then clears the lockout.
New starter
Neo creates the Duo user and sends the enrollment email.
Leaver
Neo disables the Duo user and removes their phones and bypass codes.
Set it up with Neo.
Connect Duo
Enter the credentials the Duo card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the Duo card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the Duo access the job needs, and builds the agent with you.
Questions about the Duo integration.
What does Neo need to connect to Duo?+
The credentials the Duo card on Neo's Integrations page asks for, from your Duo account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect Duo, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.