Read every customer's DrayTek router from the ticket.
Neo reads your customers' Vigor routers in VigorACS, which are offline and their settings, and reboots one.
What Neo does with DrayTek VigorACS.
Routers per customer
Neo lists each customer's Vigor devices with their model and address.
Offline devices
Neo reads which of a customer's routers VigorACS sees as offline.
Router settings
Neo reads a router's TR-069 values, such as firmware, WAN and LAN.
Concrete work Neo handles in DrayTek VigorACS.
Router inventory
Neo lists the routers a customer has in VigorACS for the ticket.
Internet down check
Neo reads whether the customer's router is offline in VigorACS.
Router details
Neo reads a router's firmware, WAN and LAN values for the technician.
Set it up with Neo.
Connect DrayTek VigorACS
Enter the credentials the DrayTek VigorACS card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the DrayTek VigorACS card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the DrayTek VigorACS access the job needs, and builds the agent with you.
Questions about the DrayTek VigorACS integration.
What does Neo need to connect to DrayTek VigorACS?+
The credentials the DrayTek VigorACS card on Neo's Integrations page asks for, from your DrayTek VigorACS account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect DrayTek VigorACS, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.