Check each Cradlepoint router and failover from the ticket.
Neo reads your customers' Cradlepoint routers in NetCloud Manager: status, failovers, signal and speed.
What Neo does with Cradlepoint.
Router and WAN status
Neo reads which routers are online and which WAN link each uses now.
Failovers
Neo reads when a router failed over to its backup link and when it came back.
Signal and speed
Neo reads cellular signal and link throughput, and runs a speed test.
Concrete work Neo handles in Cradlepoint.
Failover alert check
Neo reads the failover and whether the primary WAN is back, and notes it.
WAN down tickets
Neo checks a WAN disconnected alert against the router's live links.
Slow internet triage
Neo reads a site's signal, usage and link speed when users say it is slow.
Set it up with Neo.
Connect Cradlepoint
Enter the credentials the Cradlepoint card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the Cradlepoint card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the Cradlepoint access the job needs, and builds the agent with you.
Questions about the Cradlepoint integration.
What does Neo need to connect to Cradlepoint?+
The credentials the Cradlepoint card on Neo's Integrations page asks for, from your Cradlepoint account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect Cradlepoint, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.