Asio alerts, resolved inside ConnectWise.
Neo watches ConnectWise Asio, runs the right automation on the endpoint, and keeps your PSA ticket in lockstep.
What Neo does with ConnectWise Asio.
Alert classification
Reads Asio alerts, matches them to the right PSA ticket, and classifies the underlying issue.
Runs your Asio actions
Executes your existing Asio automations on the affected endpoint, your policies stay the source of truth.
Closes the loop
Verifies the fix, posts back to ConnectWise PSA, logs time, closes the ticket.
Concrete work Neo handles in ConnectWise Asio.
Low disk cleanup
Runs your Asio cleanup policy, validates free space, closes the alert and the ticket.
Service recovery
Restarts failed services, confirms uptime, keeps the tech queue quiet when no action is needed.
Alert dedupe
Groups related Asio alerts into a single incident so techs see one actionable item.
PSA time entries
Each remediation posts a ConnectWise time entry with the Asio output attached.
Live in under an hour.
Connect, configure, go. No code, no long implementation.
Connect Asio
Authenticate with an Asio API client. Neo reads alerts and executes policies you've approved.
Pair with ConnectWise PSA
Link to your PSA so every Neo action shows up in the right ticket with the right resolution code.
Go live
Test mode first, then autonomous on the policies you whitelist.
Questions about the ConnectWise Asio integration.
Do I need ConnectWise PSA to use Asio with Neo?+
No, but it's the best pairing. Neo can also write alerts into Autotask or HaloPSA if that's your PSA.
Does Neo run its own scripts?+
No. Neo runs what you've approved in Asio. Your policies and scripts stay the source of truth.
What about sites with multiple tenants?+
Neo scopes by tenant. Client A's policies don't run on Client B, unless you explicitly say so.
Ready to wire up ConnectWise Asio?
14-day free trial. No credit card. Live in under an hour, right inside your stack.