Bring each customer's phone statistics into Neo.
Neo reads call history, queue and agent statistics in Call Harbor, and manages users and devices.
What Neo does with Call Harbor.
Call statistics
Neo counts calls, missed calls and minutes per customer and period.
Call queues
Neo reads queue service level, wait times, abandoned calls and agents.
Users and devices
Neo reads and changes users, phones, numbers and answer rules.
Concrete work Neo handles in Call Harbor.
Phone dashboard
Neo shows each customer's calls, missed calls and minutes on a dashboard.
Call queue report
Neo reports a queue's volume, service level, wait times and agents.
Phone ticket triage
Neo checks a user's devices and recent calls for a phone ticket.
Set it up with Neo.
Connect Call Harbor
Enter the credentials the Call Harbor card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the Call Harbor card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the Call Harbor access the job needs, and builds the agent with you.
Questions about the Call Harbor integration.
What does Neo need to connect to Call Harbor?+
The credentials the Call Harbor card on Neo's Integrations page asks for, from your Call Harbor account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect Call Harbor, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.