Know about every customer voicemail the moment it lands.
Neo reads voicemail, call history and phone system status in bVOIP, and manages extensions and routing.
What Neo does with bVOIP.
Voicemail
Neo lists new voicemails per customer and mailbox, with caller and time.
Phone system health
Neo reads each phone system's status, services, logs and reboots.
Extensions and routing
Neo reads and changes extensions, queues, numbers and rules.
Concrete work Neo handles in bVOIP.
Voicemail alerts
Neo tells the right people about each new voicemail, by customer and mailbox.
Phone ticket triage
Neo checks a user's extension, devices and recent calls for a phone ticket.
Phone system checks
Neo checks a customer's phone system status, services and logs.
Set it up with Neo.
Connect bVOIP
Enter the credentials the bVOIP card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the bVOIP card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the bVOIP access the job needs, and builds the agent with you.
Questions about the bVOIP integration.
What does Neo need to connect to bVOIP?+
The credentials the bVOIP card on Neo's Integrations page asks for, from your bVOIP account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect bVOIP, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.