Check every Bigleaf site and circuit from the ticket.
Neo reads each Bigleaf site's status, circuits, routers and risks, and answers a site-down alert.
What Neo does with Bigleaf.
Site and circuit status
Neo reads which sites are down and which circuit is up, degraded or down.
Risks
Neo reads the risks Bigleaf raised for a site, since when, and what to do.
Site configuration
Neo reads a site's circuits, ISP bandwidth, WAN and LAN settings and routers.
Concrete work Neo handles in Bigleaf.
Site-down alert check
Neo reads the site's status now and notes on the ticket if it is back.
Circuit-down tickets
Neo finds the circuit in a Bigleaf alert and says how long it has been down.
Outage troubleshooting
Neo checks a site's circuits, routers and risks when users report an outage.
Set it up with Neo.
Connect Bigleaf
Enter the credentials the Bigleaf card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the Bigleaf card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the Bigleaf access the job needs, and builds the agent with you.
Questions about the Bigleaf integration.
What does Neo need to connect to Bigleaf?+
The credentials the Bigleaf card on Neo's Integrations page asks for, from your Bigleaf account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect Bigleaf, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.