Run each customer's PBXware tenant from Neo.
Neo manages extensions, IVRs and ring groups in PBXware, and reads call records and call transcripts.
What Neo does with Bicom PBXware.
Extensions
Neo creates, changes and removes extensions and their call forwarding.
Call routing
Neo changes IVRs, ring groups, enhanced ring groups, DIDs and hours.
Calls and transcripts
Neo reads call records, call quality and AI call transcripts.
Concrete work Neo handles in Bicom PBXware.
New starter
Neo adds the extension and puts it in the right ring groups.
Call troubleshooting
Neo reads the call, its MOS score and the phone's registration.
Calls to tickets
Neo opens a ticket from a transcribed helpdesk call, with its summary.
Set it up with Neo.
Connect Bicom PBXware
Enter the credentials the Bicom PBXware card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the Bicom PBXware card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the Bicom PBXware access the job needs, and builds the agent with you.
Questions about the Bicom PBXware integration.
What does Neo need to connect to Bicom PBXware?+
The credentials the Bicom PBXware card on Neo's Integrations page asks for, from your Bicom PBXware account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect Bicom PBXware, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.