Allow and block senders from the ticket.
Neo adds senders and domains to a customer's Avanan allow or block list, and finds the email.
What Neo does with Avanan.
Block senders
Neo blocks a sender's address, domain or IP for one customer.
Allow senders
Neo allow-lists a sender or a whole domain, with your approval.
Find the email
Neo finds the email in Avanan, and quarantines or restores it.
Concrete work Neo handles in Avanan.
"Allowed list request"
Neo adds the sender and domain the ticket names to the customer's allow list.
"Block this sender"
Neo adds the sender or domain to the customer's block list.
"Was it quarantined?"
Neo finds the email and its security event, and restores it.
Set it up with Neo.
Connect Avanan
Enter the credentials the Avanan card on Neo's Integrations page asks for. The setup guide shows where to find each one.
Start from a use case
Open the Avanan card's "What Neo can do" tab and press Set up with Neo on the job you want.
Build it with Neo Support
Neo Support picks the tools and the Avanan access the job needs, and builds the agent with you.
Questions about the Avanan integration.
What does Neo need to connect to Avanan?+
The credentials the Avanan card on Neo's Integrations page asks for, from your Avanan account. The setup guide shows where to find each one.
How do I set up one of these use cases?+
Connect Avanan, open its "What Neo can do" tab in the Neo dashboard and press Set up with Neo on the use case. Neo Support builds the agent with you.